Privacy Policy
LAST UPDATED: 10/12/21
PRIVACY POLICY
Honeygrow, LLC wants you to be familiar with how we collect, use, share and disclose information. This Privacy Policy describes our practices in connection with any Personal Information of our customers that we, or anyone acting on our behalf, collect, use, share and protect. This Privacy Policy is applicable and pertains to customers who visit our restaurants, utilize our kiosks, otherwise interact with us, and/or visit us through websites and/or mobile applications owned by us (collectively, the “Sites”, singularly, a “Site”). By providing Personal Information to us or using the Sites, you agree to the terms and conditions of this Privacy Policy.
PERSONAL INFORMATION
Personal Information We May Collect
We may collect Personal Information about you when you visit our restaurants, utilize our kiosks, otherwise interact with us or visit or utilize our Sites. We may collect Personal Information about you from other sources, such as from publicly available sources or when you interact with us through social media.
We may collect Personal Information from you to provide you with services or as otherwise may be required by law. We may combine Personal Information you provide to us with information we receive from other sources, such as automated methods that apply when you add a payment method to your account or Site preferences. Personal Information we may collect includes information that identifies you as an individual, such as your:
- Name
- Zip code
- Email address
- Phone number
- Birthday
- Other contact information you may provide when you use the Site, interact with us or visit our restaurants
Other information we may collect includes:
- Transaction information, such as information regarding products you may have ordered or purchased, prices paid for the products, method and means of payment
- Account information, which may include your password and/or username
- Profile information, which may include products you inquired about, liked or shown interest in
- Any other Personal Information you voluntarily provide to us
If you submit any Personal Information relating to other people to us or to our service providers in connection with the Sites, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
How We May Collect Personal Information
We and our service providers may collect Personal Information in a variety of ways, including:
- Through our restaurants: In addition to the above, we may collect Personal Information when you visit us in our restaurants, such as when you pay for an order through a credit card or debit card, or sign up for or participate in our loyalty programs.
- Through the kisoks and/or Sites: In addition to the above, we collect Personal Information when you provide it to us through the Sites such as when you order a product or service, request delivery and/or fulfillment of your order, participate in promotions, participate in our loyalty programs, or sign up for a newsletter.
- From Other Sources: In addition to the above, we may receive your Personal Information from other sources, such as feedback cards, social media, or emails you send us.
How We Use Personal Information
We may use Personal Information, including by sending you emails, mobile phone calls and/or text messages:
- To respond to your inquiries, fulfill your requests, fulfill and/or deliver your orders, process payments, and send you offers, promotions, and/or newsletters.
- To send you important information regarding the Sites, changes to our terms, conditions and policies and other administrative information.
- To communicate with you about your orders and/or our products.
- To provide you with customer support.
- To allow you to participate in sweepstakes, loyalty programs, contests and similar promotions and to administer these activities. Some of these activities have rules, which could contain additional information about how we use and disclose your Personal Information, so we suggest that you read the rules carefully.
- To facilitate social sharing functionality.
- To market to you, including to inform you of our products, new products, our services, promotions.
- To personalize your experience in our restaurants or through the Sites.
- For our business purposes, such as data analysis, audits, fraud monitoring and prevention, improving our products and services and developing new products and services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
- As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; (g) to allow us to pursue available remedies or limit the damages that we may sustain; and (h) to monitor and report compliance issues.
- To ensure the security of our systems and networks.
How Personal Information is Shared or Disclosed
We do not sell your Personal Information.
Your Personal Information may be shared or disclosed:
- To our third party service providers who provide services such as website hosting, data processing and analysis, information technology, email delivery, auditing services, payment processing services, order fulfillment and delivery services, marketing services, and other similar services.
- To our affiliates for the purposes described in this Privacy Policy.
- By you, on message boards, chat, profile pages, blogs and other services to which you are able to post information and materials. Please note that any information you post or disclose through these services will become public and may be available to visitors to the Site and to the general public. We urge you to be very careful when deciding to disclose your Personal Information, or any other information, on the Site.
- To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
- As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
- We may share information that does not specifically identify you, such as aggregated statistical information about your use of the Sites and/or products and/or services you used or purchased.
OTHER INFORMATION
Other Information We Collect
“Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual, such as:
- Browser information
- App usage data
- Information collected through cookies, pixel tags and other technologies
- Demographic information and other information provided by you
- Aggregated information
- Internet protocol (IP) addresses
- Device operating system information
- Mobile device identifier information and serial numbers
How We Collect Other Information
We and our third party service providers may collect Other Information in a variety of ways, including:
- Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system version, device manufacturer and model, language and Internet browser type and version. We use this information to ensure that the Site functions properly.
- Through your use of the app:When you download and use the app, we and our service providers may track and collect app usage data, such as the date and time the app on your device accesses our servers and what information and files have been downloaded to the app based on your device number.
- Using cookies: Cookies are pieces of information stored directly on the computer that you are using. Cookies allow us to collect information such as browser type, time spent on the Site, pages visited, language preferences and other anonymous traffic data. We and our service providers use the information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience while visiting the Site, as well as for online tracking purposes. We also use cookies to gather statistical information about the use of the Sites in order to continually improve its design and functionality, understand how it is used and assist us with resolving questions about it. Cookies further allow us to select which of our content, advertisements or offers are most likely to appeal to you and display them while you are on the Sites. We may also use cookies in online advertising to track responses to our advertisements.
If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to automatically decline cookies or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. You may also wish to refer to http://www.allaboutcookies.org. If you choose to decline cookies, you may experience some inconvenience in your use of the Sites, and some or all of the features, functionality and promotions available through the Sites may not be available to you.
We use Google Analytics, which uses cookies and other, similar technologies to collect information about Site use anonymously and reports website trends, without identifying individual visitors. We also use an enhancement to Google Analytics called “Demographics and Interest Reporting,” through which Google provides us with information about Site users’ demographics (e.g., age, gender) and interests. This information, which Google may collect by tracking a user’s behavior across third-party websites, helps us to learn more about our users. You can learn about Google’s practices in connection with this enhanced tracking and opt out of it by visiting www.google.com/settings/ads or by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
- Using pixel tags andsimilar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Site pages and HTML-formatted email messages to, among other things, track the actions of Site users and email recipients, measure the success of our marketing campaigns and compile statistics about Site usage and response rates.
- IP Address: Your “IP Address” is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. An IP Address may be identified and logged automatically in our server log files whenever a user visits the Sites, along with the time of the visit and the page(s) that were visited. We use IP Addresses for purposes such as calculating Site usage levels, helping diagnose server problems and administering the Site.
- Physical Location: We may collect the physical location of your device by, for example, using satellite, cell phone tower or WiFi signals. We may use your device's physical location to provide you with personalized location-based services and content. We may share your device's physical location, combined with information about what advertisements you viewed and other information we collect, with our marketing partners to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns. You may be permitted to allow or deny such uses and/or sharing of your device's location, but if you choose to do so, we and/or our marketing partners may not be able to provide you with the applicable personalized services and content.
- From you: We collect other information, such as your preferred means of communication, when you voluntarily provide it. Unless combined with Personal Information, this information does not personally identify you.
- By aggregating information: Aggregated Personal Information does not personally identify you (for example, we may aggregate Personal Information to calculate the percentage of our users who have a particular telephone area code).
How We Use and Disclose Other Information
We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then, in addition to the uses listed in the “How We Collect Other Information” section above, we may use and disclose Other Information for all the purposes for which we use and disclose Personal Information.
In some instances, we may combine Other Information with Personal Information. If we do, we will treat the combined information as Personal Information as long as it is combined.
THIRD PARTY SITES
This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site to which this Site contains a link. The inclusion of a link on the Sites does not imply endorsement of the linked site by us or by our affiliates.
SECURITY
We use reasonable organizational, technical and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contact Us” section below.
CHOICES AND ACCESS
Your choices regarding our use and disclosure of your Personal Information
We give you choices regarding our use and disclosure of your Personal Information for marketing purposes. You may opt out from:
- Receiving marketing emails or text messages from us: If you no longer want to receive marketing emails or text messages from us, you may opt out of receiving them by following the instructions contained in each such email or text message. If you opt out, we may still send you important administrative messages.
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out as described above, we may not be able to remove your Personal Information from the databases of our affiliates.
How you can access, change or suppress your Personal Information
If you would like to review, correct, update, suppress, delete or otherwise limit our use of the Personal Information you have provided to us, you may access your online profile and other personal details through the Sites, so that you can update them yourself. You can also do it by contact us by writing to feedback@honeygrow.com.
In your request, please make clear what information you would like to have changed, whether you would like to have your Personal Information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information. We will try to comply with your request as soon as reasonably practicable. For your protection, we may only implement requests with respect to the Personal Information associated with the email address you use to send us your request, and we may need to verify your identity before implementing your request.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to your request. There may also be residual information that will remain within our databases and other records, which will not be removed.
RETENTION PERIOD
We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
USE OF THE SITE BY CHILDREN
We are committed to protecting children's privacy. Our Sites are not intended for children under 13 years of age and no one under age 13 may provide any Personal Information on the Sites. We do not knowingly collect Personal Information from children under 13. If you believe we might have any information from or about a child under 13, please contact us at feedback@honeygrow.com and provide us sufficient detail to investigate the matter and take corrective action. For more information about the Children's Online Privacy Protection Act (COPPA), visit the FTC website: www.ftc.gov.
We ask parents to regularly monitor and supervise their children’s online activities.
JURISDICTIONAL ISSUES
The Sites are controlled and operated by us from the United States and arenot intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States.
CROSS-BORDER TRANSFER
Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and, by using the Sites, you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country.
SENSITIVE INFORMATION
We ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., Social Security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health or criminal background) Ion or through the Sites or otherwise to us.
UPDATES TO THIS PRIVACY POLICY
We may change this Privacy Policy. The “LAST UPDATED” legend above indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Site. Your use of the Sites following these changes means that you accept the revised Privacy Policy.
CONTACT US
If you have any questions about this Privacy Policy, please contact us at feedback@honeygrow.com. Because email communications are not always secure, please do not include credit card or other sensitive information in your messages to us.
Our mailing address:
1429 Walnut Street, 9th Floor, Philadelphia, PA, 19125
Your Rights
You have the right to request information from us about your information that we collect. You have the right to object to any processing of your data beyond that necessary to facilitate a purchase or refund transaction, or a product recall. You have the right to object to our use of your information in our direct marketing efforts. You have the right to correct or update your information. If we have your information by virtue of your consent, you have the right to withdraw consent. You have the right to request that your information not be sold.
California Privacy Rights
AS PROVIDED BY CALIFORNIA CIVIL CODE SECTION 1798.83:
A California resident who has provided personal data to a business with whom he/she has established a business relationship for personal, family, or household purposes (a "California customer") may request information about whether the business has disclosed personal data to any third parties for the third parties' direct marketing purposes. In general, if the business has made such a disclosure of personal data, upon receipt of a request by a California customer, the business is required to provide a list of all third parties to whom personal data was disclosed in the preceding calendar year, as well as a list of the categories of personal data that were disclosed. Information on how to submit a request or, if applicable, opt out of our sharing of your personal data with third parties for those parties' direct marketing purposes is provided herein.
In addition to the above provisions, these supplemental disclosures are provided pursuant to the California Consumer Privacy Act (CCPA):
The CCPA grants California residents the following rights.
- Information. You can request information about how we collected, used and shared your Personal Information through our Sites during the past 12 months.
- Access. You can request a copy of the Personal Information that we maintain about you.
- Deletion. You can ask to delete the Personal Information that we maintain about you.
- Opt-out of sale of your Personal Information. While we do sell Personal Information, we provide instructions on how to limit online tracking.
Please note that the CCPA limits these rights by, for example, prohibiting businesses from providing certain sensitive information in response to an access request and limiting the circumstances in which they must comply with a deletion request.
You are entitled to exercise the rights described above free from discrimination.
If you wish to request, access or have us delete your Personal Information, please contact us at feedback@honeygrow.com.
1. The Personal Information that we disclose about consumers fall into the following categories, depending on which of our services you utilize:
- Personal Information: name, address, email address, IP address, phone numbers, business name, address, credit card number (if, for example, if we use a third party payment processor); age, gender, weight, height, or other protected classifications (if you participate in a survey and if such information is provided to us).
- Product or service information.
- Internet or network activity information.
- Location data.
2. We have not sold, and do not sell your Personal Information.
3. We will not discriminate against you for exercising your rights under the CCPA.
4. We may update this Privacy Policy. You can view the most current version of our Privacy Policy at any time by clicking on the hyperlink