FAQs
RESTAURANT FAQs
What is honeygrow?
We are the original “create-your-own” stir-fry, salad, + honeybar specialists. Everything is fully customizable, thanks to our proprietary touchscreen technology. We feature local + seasonal produce whenever we can. Though we got our start in Philadelphia in 2012, we are committed to connecting with every community we serve in meaningful + sustainable ways.
How was honeygrow started?
Our founder, Justin Rosenberg, came up with the idea in 2009 while working full-time and getting his MBA at Temple University. He left his day job with the dream of creating a place with colorful, dynamic, customizable options that would fill a gap he discovered by going vegan at the time. He took his business plan to 93 investors before the 94th one gave him a chance. On June 8, 2012, our 16th Street location opened and we currently have 33 total locations from Boston to Northern Virginia.
Where does the name “honeygrow” come from?
honeygrow is a play on the phrase “honest eating + growing local” — the phrase succinctly illustrates our commitment to providing the freshest food possible, while working with local purveyors + partners whenever possible. The "growing local" aspect extends into our community activations + partnerships, where we work alongside like-minded businesses to improve each community we call home.
What does "honest eating + growing local" mean?
This is our primary tagline. The name honeygrow is derived from a play on these words. It means we are committed to sourcing as locally and as seasonally as possible. It means we are committed to giving back to the local communities that we are a part of as much as possible. This ‘honest’ approach extends into how we present the brand—with as much transparency as possible. We ‘tell it like it is’ because everyone deserves the truth.
Does honeygrow franchise?
No, we are not a franchise as we own and operate all of our own locations. We prefer to ensure the highest quality possible across all of our locations and strive to truly connect and engage with every community we enter.
What are the hours of operation?
Hours vary from store to store and can be found on the locations section of our website.
Does honeygrow deliver?
Yes, we offer delivery! Order delivery on our app or online ordering page and earn honeygrow rewards! If you are out of delivery radius on our app, we are also on DoorDash, Uber Eats, GrubHub, Postmates, and Caviar (where available) if you are out of our delivery radius to bring delicious stir fry and salads right to your door.
Does honeygrow cater?
Yes, we offer catering! We offer individually packaged meals, buffet style platters, sides, desserts to fit any office meeting or party you are hosting. Visit our “Catering” page of our website at honeygrow.com/catering for more information
Where can I find honeygrow nutritional information?
Our nutrition information can be found on the “Menu” or "Contact" pages of our website.
Do honeygrow products contain peanuts?
Our restaurants do not carry peanuts or peanut products at any time. Our founder’s family member is highly allergic, so honeygrow recipes were built to exclude all peanut products.
What gluten-free options are on the menu?
Our rice noodles and brown rice are all gluten-free bases for our stir-fry. A number of our delicious salads are also gluten-free. All gluten-free options are labeled with a “(GF)” on our menu.
What vegan options are on the menu?
Our rice noodles, brown rice, and whole wheat noodles are all vegan bases for our stir-fry. All vegan options are labeled with a “(V)” on our menu.
Where do you source your ingredients?
This varies by each location and changes due to seasonality.
Where can I buy gift cards?
You can conveniently buy gift cards in any restaurant, on our app, or on our website. Visit our “Giftcard” page of our website for more information.
Do you have online ordering?
Yes! Order for pick-up or delivery (delivery zones vary by location) through our app!
Do you use any products with GMO’s?
No, honeygrow sources all of its produce, meat and dairy from non-GMO vendors and suppliers.
I’m interested in becoming a supplier, who should I contact?
Visit the “Contact” page of our website and select the appropriate option and fill out the requested information.
I have a new location recommendation! Who do I contact?
Visit the “Contact” page of our website and select the appropriate option and fill out the requested information.
What types of fundraisers and donations does honeygrow support?
We aim to support organizations with a commitment to a similar mission of nourishing health, creativity and activity in our communities. We cannot support organizations that discriminate against a person or group on the basis of age, political affiliation, race, national origin, ethnicity, gender, disability, sexual orientation or religious belief. We are unable to host fundraisers for organizations that fall into the following categories:
- Individuals or individual study, travel and research grants
- For-profit ventures
- Religious groups for religious purposes
- Capital campaigns, endowment funds or memorials
- Lobbying or political activities
*If your organization falls within our guidelines, you can apply to host a fundraiser with us via the “Contact Us” section of our website.
*Due to the number of requests received on a daily basis, we cannot fulfill all requests, but try our best to do so when possible. We do not provide monetary or unsolicited sponsorship donations at any time.
How do I share a concern about the quality of my food or service in an hg restaurant?
Please reach out to our team on the "Contact" page of our website.
How do I request a refund?
Please reach out to our team on the "Contact" page of our website.
How can I ask questions or give feedback regarding a specific restaurant or menu?
Please reach out to our team on the "Contact" page of our website.
Don't see your question?
Please reach out to our team on the “Contact” page of our website.
MOBILE APP / REWARDS FAQs
What are Rewards?
You earn Rewards with each purchase when you are a honeygrow rewards member! You can redeem these points at the following thresholds for these menu items:
25 = Free Fountain Drink or Bubbler
75 = Free Brownie
125 = Free Stir-Fry or Salad (*up to $13)
How do I join the Rewards program? How does it work?
It's easy! You can join our rewards program when you create an account on our app or online ordering.
What can I redeem my Rewards for?
You can unlock different rewards at 3 thresholds. Our current rewards program is the following:
25 = Free Fountain Drink or Bubbler
75 = Free Brownie
125 = Free Stir-Fry or Salad (*up to $13)
How do I earn rewards in-store?
Be sure to use your phone number to sign-in to your account when you begin the ordering process at our kiosks. Your order will earn points towards rewards!
How do I redeem a reward?
When signed into your account, you can redeem rewards by selecting your reward at check-out. You can redeem rewards in-store, online, or on the honeygrow app. Please note: rewards and points have no true monetary value and cannot cover tips and fees associated with any order. Once your reward is activated, you can then pay the remaining balance (if any).
Will I get points for a catering order?
No, we do not have a catering rewards program at this time. You can, however, earn points with our new Group Order feature!
Can I submit a Missed Transaction request to earn points for an order placed through a third party delivery program?
Nope! Orders placed on Third Party app platforms will not qualify for honeygrow rewards. Looking to earn rewards? Order on our app, online, or in-store!
Expired/Missing Reward
Bummer! Your reward expired and you won't be able to get them back. Be sure to visit us soon to earn loyalty points to unlock more rewards!
How will I know when I receive a reward?
Hooray! You'll receive an email alerting you that you received a reward. Curious about your rewards? Visit the Rewards section of your app!
How do I receive points for online orders?
Be sure to sign-in to your account when you begin the ordering process at honeygrow.com. Your order will earn points towards rewards!
How do I redeem my Birthday Reward? Where can I redeem my Birthday Reward?
Happy Birthday! If you have a birthday this month, you will receive a Birthday reward! Select redeem in-store, online, or on the app to enjoy your treat.
Didn't receive your reward? Be sure your birthday is added in your account so we can celebrate!
How do I update the credit/debit card on my account?
Head into your App settings and tap the option to manage your card or payment method.
I want to pay cash/I don’t want to link a debit/credit card but still want to earn points.
Rewards are earned and redeemed as part of the payment process, so a valid debit/credit card does need to be linked to your account. We triple-tokenize your card information when it is entered and send it to a secure, third-party banking institution. Neither Punchh, nor honeygrow, nor any of the locations you transact at with your App have access to your full card number. Not even you as the card holder can see your full card number after it’s entered (go ahead, try it!).
How do I add in or use a Gift Card payment on the app?
Visit the 'Manage Gift Card' section of the app to redeem an existing gift card or purchase a new gift card. This can be found in the top left navigation bar within the honeygrow app. You can then select your Gift Card as your payment method at checkout.
I just placed my order at the wrong location, what do I do?
Please reach out to our team immediately by giving the restaurant a call. Visit our “Locations” page on our website for restaurant contact information.
I just ordered ahead, but need to make a change to my order or pick-up time.
Please reach out to our team immediately by giving the restaurant a call. Visit our “Locations” page on our website for restaurant contact information
MOBILE APP MIGRATION FAQs
Will I need to download a new app?
You will need to sign-up for a new account, but no! You will not need to download a new app. If you do not have the honeygrow app, you will need to download from the app store. If you encounter any issues with this, please reach out to us at honeygrow.com/contact.
How will my rewards transfer to the new app?
Good news! If you used the same email, we automatically migrated your points and progress into our new Rewards program. You can then redeem these points for our new enhanced rewards!
Will there still be status levels?
There will not be status levels at this time. More to come…
When will my credits expire?
All credits, points, and rewards will be marked with an expiration date within the app.
Will my past orders transfer over to the new app?
Your past orders will not transfer over to the new app, but they will be saved for you going forward! They will now be visible on all honeygrow ordering platforms!
Not all of my points transferred, how do I get them back?
Oh no! Let's get that fixed. Please contact our Support team who will happily make sure you get all of the points you earned.
Where can I send feedback on the new app?
You can send all feedback regarding our new app to honeygrow.com/contact. We look forward to hearing what you think!